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Michael Santos
Senior Learning Experience Designer & Instructional Systems Strategist
I design performance-focused learning solutions that accelerate onboarding,
improve workforce capability, and support enterprise transformation.
My work combines scenario-based learning, AI-enabled training, digital enablement,
and performance support to help organizations improve adoption, reduce risk,
and drive measurable business outcomes.
Enterprise Learning Impact
Global Reach
Experience designing scalable learning programs for global teams across enterprise environments.
Business-Focused
Designed learning solutions supporting product adoption, sales enablement, compliance, and operational readiness.
Industry Experience
Portfolio work spans technology, healthcare, customer experience, enterprise software, and regulated industries.
Modern Learning Design
Specialized in scenario-based learning, AI literacy, microlearning, and workflow-based performance support.
Core Expertise
Scenario-Based Learning
Designing realistic simulations that build judgment, confidence, and performance in high-stakes situations.
AI & Digital Enablement
Creating training that supports responsible AI adoption, digital transformation, and enterprise tool usage.
Sales & Customer Enablement
Learning solutions that support customer engagement, lifecycle selling, retention, and revenue growth.
Risk, Compliance & Readiness
Engaging learning experiences that reduce risk, strengthen accountability, and support operational readiness.
How I Approach Learning Design
- Identify the performance gap and business need
- Align learning solutions to measurable outcomes
- Design learner-centered, scenario-based experiences
- Support adoption with tools, workflow learning, and performance support
- Evaluate effectiveness through feedback, behavior change, and business impact
Let’s Build Smarter Learning That Drives Results
Explore my portfolio to see how I design learning experiences that improve capability,
accelerate adoption, and support enterprise transformation.